Shipping policy
Shipping Policy
At Ruchi Foods, we aim to deliver your order quickly, safely, and in the best possible condition.
Processing Time
All orders are processed within 24 hours (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with delivery details.
Delivery Time
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Standard delivery time is 2–3 business days from dispatch.
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Delivery times may vary slightly depending on your location and courier delays outside our control.
Shipping Charges & Offers
We offer the following delivery options:
1. Local Delivery Areas
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Selected local postcodes only
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Free delivery on orders over £20
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Standard delivery charges apply below this amount
2. United Kingdom (Nationwide)
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Free shipping on orders over £80
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Standard delivery charges apply for orders below £80
3. Weight-Based Orders
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Orders over £40 and under 20kg may qualify for free shipping where applicable
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Heavier orders may incur additional delivery charges
Delivery Areas
We currently deliver across the United Kingdom. Some remote or restricted areas may have longer delivery times or additional charges.
Missed or Delayed Deliveries
We are not responsible for delays caused by courier services, weather conditions, or circumstances beyond our control. However, we will always assist you in tracking your order and resolving any delivery issues.
Damaged or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of delivery with photos and details. We will review the issue and offer a replacement or refund where appropriate in line with your statutory rights.
Contact Us
If you have any questions about your delivery, please contact our support team for assistance.
